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Customer Service Help Center

General Questions & Information

Below is a collection of some of our most frequently asked General Questions:

If you need specialized assistance or further information, please use our contact us page for professional, courteous Customer Service. Click here to return to the Customer Service page.


I Love Birthday Direct!

Thanks, we love Birthday Direct too!

We also love our customers. Why do we love our customers so much? Because without you, there would be no Birthday Direct. We strive to provide you with the best customer service, best prices, and the best selection of quality birthday party supplies to keep you coming back.

Think something needs to be changed? Want us to carry a specific character, theme, or item? Have an idea that could improve customer service or your shopping experience? Please let us know via our contact us page, we would love to hear from you! This website isn’t for us, it’s for you.

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Request a Paper Catalog

Although it is sometimes convenient to have a printed catalog to view, we have decided not to offer a paper catalog. Our decision not to offer a paper catalog saves resources and helps keep our prices low.

A paper catalog can quickly become out-dated while our online catalog is always up-to-date with our latest products. Therefore, we have devoted our merchandising efforts to an extensive online catalog with new items added on a frequent basis.

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Terms of Sale

Because we offer rapid order processing, in most cases, we can not make changes to your order, once it has been submitted.

Normally orders are shipped within 1 business day. Stock is usually on hand for all products shown in our online catalog for immediate shipment.

All orders must be prepaid with US dollars in the form of a credit card. Fax/mail in orders must pay in the form of a cashier's check or money order made payable to "Birthday Direct, Inc.". We accept Visa, Master Card, Discover, and American Express. Ownership of products transfers to you upon delivery to the carrier.

The current prices shown on this web site supersede any previous price list. Due to market conditions, our prices may change without notice.

Shortages must be reported in writing within 3 business days from the date of delivery.

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Privacy Policy

We collect personal information, such as your name, address (billing, shipping, email), telephone numbers, credit card info, etc., in order to process and ship your order. We do not sell or provide your information to any other company except when necessary to the process and ship your order. We will only add or remove your name and email address to our mailing list at your request. We use cookie and tracking technology to gather anonymous information (such as browser type, referring site, etc.) to track the number of visitors to our site. Our advertising partners may use cookies to serve ads based on a user's prior visits to our website. Aggregate cookie and tracking information may be shared with third parties. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. You may opt out of Google's use of cookies by visiting the Google advertising opt-out page. Alternatively you can opt out of many other vendor's use of cookies by visiting the Network Advertising Initiative opt out page. We reserve the right to make changes to this policy. Any changes to this policy will be posted.

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Bulk Party Supplies in Case Quantities

If you are a business, professional party planner, or just want to buy bulk wholesale children's birthday party supplies by the case, we invite you to visit our sister site PartySupplyDirect.com.

Party Supply Direct offers a broad range of discount kids party supplies that help consumers add creative, fun, and festive touches to almost every occasion. As a distributor, Party Supply Direct provides a depth and breadth of products, including wholesale children's party supplies, party decorations, party favors, and games. In addition, sales-boosting stand-alone lines - balloons, piñatas, stickers, birthday invitations, and candles - provide the exciting must-haves for your customers.

We sell our heavily discounted kids party supplies, decorations, birthday party favors, and balloons to party stores, balloon shops, event planners, corporations, and anyone having a large party. And yes, we're open to the public.

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How secure is my personal information?

Your safe and secure shopping experience is our top priority. We have taken every possible precaution to ensure that your transactions with us are 100% safe. We use the most secure and sophisticated systems to protect your private information. The Birthday Direct Safe Shopping Guarantee is simple: your credit card transactions with us are 100% safe. Period. Our secure server software (SSL - secure sockets layer) is the e-commerce industry standard and encrypts all payment information when you make a purchase. This means no one will ever gain access to your private information.

With identify theft becoming one of the fastest growing crimes; we know how difficult it is for consumers to provide personal information over the Internet. The truth is, Internet transactions are much safer than when you use your credit card at the local store. Your personal information is protected using a SSL, which encrypts all your data as it travels from your computer to ours.

How do you know your information is being protected?

If you are at a page that is requesting any sort of personal information, you should see a little lock in the lower right hand corner or in the address bar of your Internet browser (your browser might be different).

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Birthday Direct's Mission Statement

Birthday Direct will continue to set the standard of excellence in the party supply industry for customer service, product selection, and quality merchandise.

We will continue to be successful in this mission by applying these guiding principles:

  • Hiring and developing employees of the highest caliber who will be loyal and dedicated.
  • Using our organization's combined talents to provide excellent service and satisfaction to our valued customers.
  • Maintaining business relationships with suppliers of the highest integrity and moral operating principles who dependably deliver high quality merchandise.
  • Continually offering our quality products and maintaining an ongoing search for innovative party products from across the globe.

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Product Disclaimer

We do our very best to make sure our products are as close to the exact product as possible in both our product images and descriptions. However, certain circumstances may cause actual product size and color to vary from that presented on our website.

Due to the many variations in monitors and browsers, product colors may appear different on different monitors. Computer monitors are not all calibrated equally and color reproduction on the Internet is not precise. Since it is not possible to guarantee our online colors will look the same on all computers, we cannot guarantee that what you see on your monitor accurately portrays the color of the actual product.

Due to manufacturing conditions, actual product sizes may vary slightly from product descriptions. Our objective is to provide you with as much information and detail about the product as possible. Please understand that sometimes typographical errors occur. We will never try to intentionally deceive or misrepresent our products.

If exact size and color matching is of extreme importance, it is highly recommended that you order a "test" product before placing your complete order. We hope you understand these circumstances as it is an issue for all online and catalog retailers.

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Celebrating online since 1996. - Over 10 million children have attended a Birthday Direct party.
Copyright © 1996 - 2014 Birthday Direct, Inc., All Rights Reserved.
Birthday Direct is Upfront
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