Since 1996 Birthday Direct has set the standard of excellence in the party supply industry for customer service, product selection, and quality merchandise. We are a winner of the prestigious "Best Customer Service Program" award and strive to serve our customers with professional, courteous customer service and provide top quality party planning advice. We are committed to giving you the best possible online shopping experience. That's why we offer up to 50% off MSRP, a free shipping offer, and same-day order processing.
Below is a collection of topics from some of our most "Frequently Asked Questions" should answer any questions you may have with our products or services. If you need specialized assistance or further information please let us know.
Request a Paper Catalog
Although it is sometimes convenient to have a printed catalog to view, we have decided not to offer a paper catalog. Our decision not to offer a paper catalog saves resources and helps keep our prices low.
A paper catalog can quickly become out-dated while our online catalog is always up-to-date with our latest products. Therefore, we have devoted our merchandising efforts to an extensive online catalog with new items added on a frequent basis.
Terms of Sale
Because we offer rapid order processing, in most cases, we can not make changes to your order, once it has been submitted.
Normally orders are shipped within 1 business day. Stock is usually on hand for all products shown in our online catalog for immediate shipment.
All orders must be prepaid with US dollars in the form of a credit card. Fax/mail in orders must pay in the form of a cashier's check or money order made payable to "Birthday Direct, Inc.". We accept Visa, Master Card, Discover, and American Express. Ownership of products transfers to you upon delivery to the carrier.
The current prices shown on this web site supersede any previous price list. Due to market conditions, our prices may change without notice.
Shortages must be reported in writing within 3 business days from the date of delivery.
Bulk Party Supplies in Case Quantities
If you are a business, professional party planner, or just want to buy bulk wholesale children's birthday party supplies by the case, we invite you to visit our sister site PartySupplyDirect.com.
Party Supply Direct offers a broad range of discount kids party supplies that help consumers add creative, fun, and festive touches to almost every occasion. As a distributor, Party Supply Direct provides a depth and breadth of products, including wholesale children's party supplies, party decorations, party favors, and games. In addition, sales-boosting stand-alone lines - balloons, piñatas, stickers, birthday invitations, and candles - provide the exciting must-haves for your customers.
We sell our heavily discounted kids party supplies, decorations, birthday party favors, and balloons to party stores, balloon shops, event planners, corporations, and anyone having a large party. And yes, we're open to the public.
How secure is my personal information?
Your safe and secure shopping experience is our top priority. We have taken every possible precaution to ensure that your transactions with us are 100% safe. We use the most secure and sophisticated systems to protect your private information. The Birthday Direct Safe Shopping Guarantee is simple: your credit card transactions with us are 100% safe. Period. Our secure server software (SSL - secure sockets layer) is the e-commerce industry standard and encrypts all payment information when you make a purchase. This means no one will ever gain access to your private information.
With identify theft becoming one of the fastest growing crimes; we know how difficult it is for consumers to provide personal information over the Internet. The truth is, Internet transactions are much safer than when you use your credit card at the local store. Your personal information is protected using a SSL, which encrypts all your data as it travels from your computer to ours.
How do you know your information is being protected?
If you are at a page that is requesting any sort of personal information, you should see a little lock in the lower right hand corner or in the address bar of your Internet browser (your browser might be different).
Birthday Direct's Mission Statement
Birthday Direct will continue to set the standard of excellence in the party supply industry for customer service, product selection, and quality merchandise.
We will continue to be successful in this mission by applying these guiding principles:
Hiring and developing employees of the highest caliber who will be loyal and dedicated.
Using our organization's combined talents to provide excellent service and satisfaction to our valued customers.
Maintaining business relationships with suppliers of the highest integrity and moral operating principles who dependably deliver high quality merchandise.
Continually offering our quality products and maintaining an ongoing search for innovative party products from across the globe.
We do our very best to make sure our products are as close to the exact product as possible in both our product images and descriptions. However, certain circumstances may cause actual product size and color to vary from that presented on our website.
Due to the many variations in monitors and browsers, product colors may appear different on different monitors. Computer monitors are not all calibrated equally and color reproduction on the Internet is not precise. Since it is not possible to guarantee our online colors will look the same on all computers, we cannot guarantee that what you see on your monitor accurately portrays the color of the actual product.
Due to manufacturing conditions, actual product sizes may vary slightly from product descriptions. Our objective is to provide you with as much information and detail about the product as possible. Please understand that sometimes typographical errors occur. We will never try to intentionally deceive or misrepresent our products.
If exact size and color matching is of extreme importance, it is highly recommended that you order a "test" product before placing your complete order. We hope you understand these circumstances as it is an issue for all online and catalog retailers.