Birthday Direct
Customer Service & Help Center

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We are committed to giving you the best possible online shopping experience possible. Below is a collection of the "Frequently Asked Questions" about our website and Birthday Direct to help make your shopping experience as easy as possible. However, if you need specialized assistance or further information, please use our Chat Online, Talk by Phone, or Email Us for professional, courteous Customer Service.
Most viewed questions
 
What is the shipping cost / delivery time for the continental United States?
Standard Delivery - Fast & Free Delivery This is our most popular option. We've made FREE delivery better by getting it to you FAST. Orders will be...
rating 22 Feb, 2007 Views: 32488
How can I return an item?
Please follow these steps to return an item for a refund: 1. Complete and print our return form and enclose it with your...
rating 20 Apr, 2007 Views: 15397
What is the minimum order amount?
The minimum order amount is $15.00.
rating 20 Oct, 2006 Views: 12774
Guidelines for Age Appropriate Party Fun
Age 1-2:Toddlers are too young to enjoy organized games. Just having enough toys around for everyone should keep them happy. Short and sweet is the...
rating 19 Jul, 2006 Views: 11532
Party Planning Guide
Party HoursKeep it short. Given the fact that most kids have short attention spans, parties longer than two hours become a nightmare, for both kids...
rating 19 Jul, 2006 Views: 10322
Recently posted questions
 
What locations do you ship to?
We currently offer shipping to the Continental United States, Alaska, Hawaii, Puerto Rico, and Canada.
rating 14 Apr, 2008 Views: 405
What is your Order Cancellation Policy?
We reserve the right to cancel an order based on the following: 1.  Cannot make the party date listed on your order.  We will first...
Not rated 10 Mar, 2008 Views: 312
I want to buy in bulk. Can I order party supplies by the case?
If you are a business, pro party planner, or just want to buy bulk wholesale childrens party supplies by the case, we invite you to visit our sister...
rating 28 Mar, 2007 Views: 4171
Why should I shop at BirthdayDirect.com?
Top 3 reason's to shop at BirthdayDirect.com: 1. Super Low Prices Every Day 2. Same Day Shipping 3. Superior Service and Selection
rating 19 Mar, 2007 Views: 3552
Sesame Street Smiles Party Planning Guide
SESAME STREET BIRTHDAY PARTY IDEAS Do you remember watching Sesame Street when you were little? This is a timeless sweet TV show that still is loved...
rating 12 Dec, 2006 Views: 5753