At Birthday Direct we are committed to giving you the best possible online shopping experience. Below is a collection of topics from some of our most "Frequently Asked Questions" about our Website and Birthday Direct that should answer any questions you may have with our products or services. However, if you need specialized assistance or further information, please use our contact us page for professional, courteous Customer Service.

• Billing & Payment Questions
• Birthday Party Games
• Birthday Party Planning Ideas
• Birthday Party Recipes
• General Questions
• Order Questions
• Shipping Questions
• Website Questions
  

If you need further assistance please contact us.

General Info

Normal Customer Service hours are 8:30am to 4:30pm central time, Monday through Friday. Information contained within this website is subject to change without notice. Click here for our contact information, phone number, physical address, etc.

Our Customer Service Team is more than happy to assist our customers by phone or email with any questions or problems. However, based on the nature of our business, children's party supplies, we have a zero tolerance policy for usage of the following towards our Customer Service Representatives:

• Profane or abusive language
• Derogatory or discriminatory terms or comments
• Threatening comments
• Objectionable language/content/text

We reserve the right to cancel any order based on the usage of one or more of the above items in any form of communication with our company.

Customer Quotes

Read some of our favorite Customer Comments and Reviews.