FAQ

When will my order ship?

Most orders placed by 3:00 pm CST, Monday–Friday, will usually ship the same day; excluding holidays. Orders placed after 3:00 pm CST, Monday–Friday, will ship the following business day. Orders placed on Saturday or Sunday will ship on the next business day. For additional information on shipments and deliveries, please visit our Shipping Information page.

How will my order be shipped?

You can choose the shipping method from the available options listed during checkout. We offer: Standard Shipping (5-9 business days), Premium Shipping with expedited processing (1-4 business days), 3-Day Select, 2-Day Air, Next Day Air, Next Day Air Saturday (where available), and USPS for all Military Address Deliveries. For more information on our shipping methods, costs and policies please visit our Shipping Information page.

If I need to return my order, how do I do it?

Please refer to our Return Policy for all the information and policies with respects to returns.

How do I make changes to or cancel my order?

Because we offer rapid order processing, we can not make changes to your order, once it has been submitted. Please double-check your address information, the products you ordered, and the shipping method you've selected prior to submitting your order. We are unable to refund your cost of shipping if you decide that you do not want an order after it has shipped to you. Our goal is to ship orders immediately, so we apologize for any inconvenience this may cause.

Where do Custom Invitations, Favors & Banners ship from?

All Custom orders are shipped from our production facility in Alabama and will arrive in the same package as the rest of your order.

How do I know if something is in stock?

Our inventory control system does an excellent job of reserving inventory for you as soon as you submit your order. In the rare instance of a shortage, we will contact you.

How do I pay with store credit?

If you have returned an order and received store credit on your account, we make it very easy to apply it to your next purchase.

  • Login to your account
  • You will see your available store credit listed in the top when you select account at the top menu bar.
  • To use it, simply place your order and you will be able to choose store credit as the payment method when it comes time to pay for your order

Do you accept back orders for items not currently in stock?

No, unfortunately we are only able to accept orders for products that we have in stock to ship immediately.

What are the hours at your corporate headquarters?

We are located in Muscle Shoals, Alabama, and our hours are 8am - 5pm CST. However, you can order online 24/7.

Where can I get information about franchise opportunities?

Birthday Direct does not currently offer any franchise opportunities. However, if you are interested in opening an independent party retail store, you may purchase products directly from our wholesale customer site at partysupplydirect.com.

What is the meaning of the status update I received? Shipped:

Your order has already shipped, as well as a link to your tracking information.

Pending: This means your order was received by our system in the past few hours. Within the next few hours, your order will be placed in a batch for processing by our warehouse.

Warehouse: This means that your order is currently in our warehouse. It is being picked and packed, and within a few hours, you should receive notification that it has shipped.

Review: This means that our system detected billing information that does not match what your credit card company has on file for the card you used. In most cases, we can resolve this quickly without having to contact you or delay your order. However, in some cases, it will be necessary for us to reach you and resolve the issue before shipping your order.

Do you ship to Military APO or FPO Addresses?

Yes, we process all APO and FPO orders via USPS Priority Mail. Air Shipping methods are not available for APO and FPO addresses.

Do you ship outside the 50 United States?

At this time BirthdayDirect.com can only ship to the 50 United States and the District of Columbia. We are unable to ship orders to the US Territories of Guam or the Virgin Islands. BirthdayDirect.com does not currently ship to any international locations.

I am concerned about using my credit card on the internet. How safe is it?

Ordering on our site is as safe as placing a phone order, thanks to the security measures we have in place. When you enter your personal information, you are on a secure connection ("Secure Sockets Layer" or SSL for short). This is the same standard of security used by many financial institutions. As far as how we use your personal information, please refer to our Privacy & Security Information page.