Return Policy

We will gladly accept returns within 30 days from the date of your purchase. If you decide to return your products, you can choose a refund or store credit.

Please provide the following return information:

  • Quantity to return
  • Return reason
  • Order Number
  • Comments (optional)

Please package and return the items including your shipping receipt to:

                 Birthday Direct, Inc.
                 120 Commerce Street
                 Muscle Shoals, Alabama 35661

If you have lost your shipping receipt, please include a copy of your order confirmation email.

Please Note:

  • Refunds or store credit will be authorized after the merchandise has been received.
  • Shipping charges and return shipping charges are not reimbursed.
  • All refunds will be credited to the original form of payment.
  • Please return merchandise within 30 days of receipt to ensure proper credit.
  • Merchandise must be in original packaging.

Non-Returnable Items include:

  • Custom & personalized items
  • Edible and food items
  • Partial Party Kits – Party Kits may only be returned complete.

Shipping charges will be deducted from refunds on returned items that result in the order total falling below the free shipping threshold. Return shipment charges for refused packages will be deducted from your refund. All returns must be sent via a traceable method so that your package may be tracked and receipt confirmed by your shipper of choice.

For questions regarding refunds or returns please feel free to Contact Us.