We will gladly accept returns within 30 days from the date of your purchase. If you decide to return your products, you can choose a refund or store credit.
Please provide the following return information:
- Quantity to return
- Return reason
- Order Number
- Comments (optional)
Please package and return the items including your shipping receipt to:
Birthday Direct, Inc.
120 Commerce Street
Muscle Shoals, Alabama 35661
If you have lost your shipping receipt, please include a copy of your order confirmation email.
- Refunds or store credit will be authorized after the merchandise has been received.
- Shipping charges and return shipping charges are not reimbursed.
- All refunds will be credited to the original form of payment.
- Return merchandise within 30 days of receipt
- Merchandise must be in original packaging and in new condition.
Non-Returnable Items include:
- Custom, personalized and print for you items
- Edible and food items
- Partial kits or bundles – Party kits and bundles may only be returned complete.
Returns received more than 30 days from the original delivery date will incur a 15% restocking fee.
Shipping charges will be deducted from refunds on returned items that result in the order total falling below the free shipping threshold. Return shipment charges for refused packages will be deducted from your refund. All returns must be sent via a traceable method so that your package may be tracked and receipt confirmed by your shipper of choice.
For questions regarding refunds or returns please feel free to Contact Us.