Return Policy

We will gladly accept returns within 30 days from the date of your purchase. If you decide to return your products, you can choose among a replacement, a refund or store credit.

Please follow the steps below to make a return:


  1. Log into your store, then go to My Account.
  2. Click Completed to see a list of all completed orders.
  3. Find the order you wish to return, then click Return Item(s) next to View Order Details.
  4. Fill out the following items on the return request:
  • Quantity to return
  • Return reason
  • Return action 
  • Comments (optional)

5. Click Submit Return Request.
6. Please package and return the items including your shipping receipt or the return form to:

                 Birthday Direct, Inc.
                 120 Commerce Street
                 Muscle Shoals, Alabama 35661

** If you do not have an account, please print the return form. We must have this information to refund you**

Please Note:

  • All return request will be rejected after 30 days.
  • Refunds or store credit will be authorized after the merchandise has been received.
  • Shipping charges and return shipping charges are not reimbursed.
  • All refunds will be credited to the original form of payment.
  • If you are receiving a credit card refund, please allow up to two billing cycles for your credit to appear.
  • Please return merchandise within 30 days of receipt to ensure proper credit.
  • Merchandise must be in original packaging.

Non-Returnable Items include:

  • Custom & personalized items
  • Edible cake decorations and open food items
  • Partial Party Kits – Party Kits may only be returned complete.

Shipping charges will be deducted from refunds on returned items that result in the order total falling below the free shipping threshold. Return shipment charges for refused packages will be deducted from your refund. All returns must be sent via a traceable method so that your package may be tracked and receipt confirmed by your shipper of choice.

In case you have lost your shipping receipt, please download this return form and include it within your returning package.

For questions regarding refunds or returns please feel free to Contact Us.