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Return Policy

We will gladly accept returns within 30 days from the date of your purchase. Please package and return the items, including your shipping receipt, to:

Birthday Direct, Inc.  120 Commerce Street,  Muscle Shoals, Alabama 35661

 Please Note:

  • All returns must ship via a trackable shipping method.
  • Refunds will be authorized after the merchandise has arrived in our facility.
  • Shipping charges and return shipping charges are not reimbursed.
  • All refunds are credited to the original form of payment.
  • Merchandise must be in factory sealed original packaging and new condition.

Non-Returnable Items include:

  • Custom, personalized, and eco-print products
  • Edible and food items
  • Partial kits or bundles 
  • Opened, used, or damaged items
  • Returns received more than 30 days from the original purchase date. 

Return of Free Shipping Promo Orders:

Shipping will be charged on returned items if the return causes the total order to be below the free shipping threshold. 

Delivery Refused Packages:

Return shipping charges will be deducted from the refund.

For questions regarding refunds or returns please feel free to Contact Us.