We will gladly accept returns within 30 days from the date of your purchase. Please package and return the items, including your shipping receipt, to:
Birthday Direct, Inc. 120 Commerce Street, Muscle Shoals, Alabama 35661
- All returns must ship via a trackable shipping method.
- Refunds will be authorized after the merchandise has arrived in our facility.
- Shipping charges and return shipping charges are not reimbursed.
- All refunds are credited to the original form of payment.
- Merchandise must be in factory sealed original packaging and new condition.
Non-Returnable Items include:
- Custom, personalized, and eco-print products
- Edible and food items
- Partial kits or bundles
- Returns received more than 30 days from the original purchase date.
Return of Free Shipping Promo Orders:
Shipping will be charged on returned items if the return causes the total order to be below the free shipping threshold.
Delivery Refused Packages:
Return shipping charges will be deducted from the refund.
For questions regarding refunds or returns please feel free to Contact Us.