Return Policy

At Birthday Direct, we offer digital products that are available for instant download after purchase. Because of the nature of digital content, we are unable to offer refunds, returns, or exchanges.

Why No Returns?

Once a file has been accessed or downloaded, it cannot be returned — and we can’t revoke access. For this reason, all sales are final.

Customer Satisfaction Is Our Priority

If you have any trouble accessing your files, using your templates, or if something isn’t right, please get in touch with us. We are always happy to help and will do our best to make sure you're thrilled with your purchase.

Accidental Purchases

Need help with a mistaken purchase? Reach out within 24 hours, and we’ll do our best to work with you before the file is accessed or downloaded.

Thank you for supporting our small business and choosing sustainable, printable celebrations!